Une nouvelle réponse du support :
I do apologize for the confusion and the issues around the outages. I believe we have a number of issues to address:
1) We have had multiple outages in a week when we should only have one or less. We are working hard to prevent such occurrences in the future.
2) When we have a planned outage, the GMs reschedule port battles for 24 hours after their original schedule. This is in order to have the battle occur at roughly the same time so that it's as convenient to the players as it was going to be originally. In other words, if the battle is scheduled for 8p on Tuesday and we have to move it, we try to move it to 8p on Wednesday. However, if another battle is scheduled during that time, our tools will automatically move the battle and won't tell us. So if we try to move it to 8p on Wednesday and there's already another battle scheduled for that time, the tool may move it to 9p or 10p and, unless we check carefully, we don't know. We're working to improve the tool and our practices so that we know when this is happening and can deal with it.
3) If we have an unplanned outage (like the one on Monday our time), when the servers come up, they will automatically try to reschedule any port battles that were missed or interrupted. Again, if it tries to reschedule for the same time as another battle, it may not push the battle to a convenient time. On top of those issues, we believe there is at least one bug in how the tools calculate when to schedule a battle. We've gathered the data from your battle and will log it in an attempt to track down this issue and fix it.
Thanks for the information you've provided and we appreciate your patience as we work to resolve these problems.
En bref :
Leur outil de reprogrammation des batailles est assez buggé et reste automatique en grande partie. Si des batailles sont trop rapprochées, le serveur a tendance à planter et le module recalcule pour un nouvel horaire de bataille un jour plus tard sauf que si il y a déjà une bataille à cette heure là, il reporte d'un nombre d'heures encore...ce qui va mettre des batailles à 1.00 du mat ou plus.
conclusion : En attendant que l'outil de bataille soit fixé, essayons de ne pas avoir des batailles qui se superposent ou celles-ci risquent de une fois encore plantées.